From chaos to clarity - last mile for happy returning hotel guests.
Manage daily operations and communication of important information in a simple way. Free up your time and give your team space to focus on what really matters - hospitality that makes every guest experience unforgettable.
Intuitive interface
Both administration and management of routines and events are done in the intuitive interface. Invite your coworkers who will get started in no time.
Sustainable
Skip printed checklists and binders. Also forget about sending reminders for important events. Everything is in one place and notifications are handled automatically by Carefulkeys.
Follow-up
Easily follow up on routine work and make it simpler for you as a manager to make improvements.
Intelligence
With the Hotel Assistant, Carrie AI, you can gain actionable insights, drive your business forward, and create even better conditions for increased guest satisfaction. You get quick answers to everything related to your operations and can perform tasks with the click of a button.
Experience Carrie AI
See how our intelligent hotel assistant can help with your tasks
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Fast Responses
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Aware of your real-time data
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Secure & Private
Events
Communication between departments about important events is easily created and displayed in the overall weekly view. For example, the weekly view can be shown on a screen in the break room or in list view on mobile devices. Guest reviews from Booking and TripAdvisor can be automatically retrieved and displayed. Integration with Event Temple is possible for synchronization of events.
Checklists
Ready-made checklists are linked to dates and departments. Checklists can also be linked to rooms for use during rounds and spot checks of cleaning or fault reports.
Eco Stay
Let guests that stays multiple nights request "eco stay" room cleaning directly from their room and remove the front office as a middle step in the communication to housekeeping. Synchronize room state to your PMS, e.g. Mews.
Laundry
Handle dry cleaning orders and also let the guest automatically keep track of their orders. Streamline the entire flow from order to when the guest gets their clothes back.
Emelie Johansson
Front Office Manager, Sunlight hotell
The team gets started in
no time
The system is crafted around the practical realities of running a hotel.
Routines.
Set up checklist templates for different departments and reuse these for daily, weekly, or monthly routines. Checklists are then automatically generated - based on your choices - and you can spend your time creating value for your guests and your employees.
Communication.
Create events and happenings that everyone at the hotel can see in a simple interface. Also let staff receive notifications in case there is something important that should be known on a specific day.
Compensations.
You work hard to get satisfied guests and sometimes this means guests are compensated in different ways. In Carefulkeys, staff can easily and intuitively register compensations that can then be followed up.
Tickets.
Sometimes things need to be fixed, and with Carefulkeys, no fault reports fall through the cracks. In the ticket management system, proposed actions are assigned and handled in a super simple and clear way. Tickets can be linked to one or more hotel rooms or spaces.
Loved by hotels
Saga Ellqvist
Front Office and Inhouse Sales Manager
“We had established weekly routine lists in Excel that were either printed out or checked off on the computer. It was difficult to get a quick overview.”
Anna Svensson
Front Office Agent
”I think the system works really well and it has made my work shifts much smoother.”
Amanda Jansson
Receptionist
”I really appreciate that the system uses a time-based checklist with real-time changes. It's very practical to be able to directly see what has been completed when my colleagues check something off. It also helps to be able to see if a task that was done early in the day needs to be reviewed again later. The function of being able to write comments on checklist items is also very useful. If I need to give my colleagues extra information about something I have done, or explain why something hasn't been completed, you can easily do it through comments. Another plus is the possibility to create different checklists according to needs. We can, for example, have separate lists for morning and evening staff as well as a shared weekly list that everyone contributes to. Since I have slightly different work tasks than my colleagues, I have my own checklist that only I can see and use. I would also think that managers appreciate being able to assign a task to their colleagues or employees, which creates clarity and responsibility distribution. The support answers you always within 5-10 minutes, and it's quick for them to solve the problem. This is enormously appreciated, especially since we rely so much on Carefulkeys during the days. Overall, I think Carefulkeys is very useful for us who already have a lot on our minds and work in a hectic environment. It provides security in knowing that everything gets done and that nothing is forgotten. It's a safety net and facilitates our daily work, especially when you work shifting hours and aren't at work at the same time every day.”
Yasmine Al-Bayya
Front Office Supervisor
“When we imported our checklists into Carefulkeys, I noticed from the first day how much time was freed up for me!”
Erika Granholm
Spa and Gym Manager
”Carefulkeys is a smooth system and we use it daily. The compilation of different events makes it easier for everyone to keep track. And the checklists have contributed to much better structure in the department. Additionally, they have quick, responsive customer support that has been able to develop the system according to our needs.”
Jenny Dingertz
General Manager
“My team loves the interface and I'm happy to make their daily work easier, so they can focus even more on interacting with our guests and building guest loyalty.”
Zina Habib
Receptionist
”I have worked in the hotel industry for over two years, and during the past year, I used CarefulKeys digital checklists and routine lists in my daily work. It was an incredible improvement compared to how we worked before, when we wrote all checklists by hand on paper. The old system often led to important information being lost or tasks being forgotten in stressful situations. With CarefulKeys, everything became much more structured and easy to follow up. Each department had their own digital lists, and we could quickly see what had been done, what remained to be done, and if anything needed attention. It saved us both time and frustration and above all, it improved collaboration between staff. The system is very user-friendly and requires minimal introduction, which made it easy even for new employees to get into the routines. The ability to comment directly in the checklist, follow up on deviations, and get a clear overview of the day's tasks created an entirely new sense of calm in the workflow. I can warmly recommend CarefulKeys to other hotels and lodging facilities that want to streamline their operations and improve quality both internally and towards guests.”
Frequently Asked Questions
- How much does Carefulkeys cost?
- The price of Carefulkeys depends on the size of your hotel and your needs. Email us at [email protected], if you are interested in running a pilot.
- How many users can I connect to Carefulkeys?
- The number of users is unlimited. To maximize the benefits of Carefulkeys, all hotel employees should be invited.
- Do my employees need a "work email" to use Carefulkeys?
- No, this is not necessary. Even temporary staff can be invited without involving other IT resources.
- My hotel has SSO (Single-sign on). Can my employees log in with their existing accounts?
- Yes. Carefulkeys supports sign-in with Google Workspace and Microsoft 365.
- Are all checklists visible to all users?
- Checklists are linked to a team, and it is the employees in that specific team who can see and manage the checklists.